Flowers for Zaragoza by Flower Connection
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Zaragoza Florist - Frequently Asked Questions

  • How do I modify or cancel my flower
  • This again is because we use local suppliers to send the baskets. Reducing the transit times and therefore the risk of anything to the broken or spoiled. If you place an order in advance we wait to send it until we are closer to the delivery date.
  • What happens after I place a or gift basket order for Zaragoza?
  • We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.
  • Why do you need my phone number?
  • It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
  • How do I check the status of my flower or gift basket order for Zaragoza?
  • Login to my http://www.flowers4zaragoza.com/ account to track the status of your order or visit our customer service page.
  • How will I know when the flowers or gift basket have arrived?
  • We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added orders@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.
  • How do I modify or cancel my Zaragoza flower or gift basket order?
  • Login to my http://www.flowers4zaragoza.com/ account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.
  • What credit cards do you accept?
  • We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
  • When will my credit card be charged?
  • We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
  • Is it safe to give my credit card detail on the internet?
  • At Zaragoza we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
  • Will my contact information be kept confidential?
  • http://www.flowers4zaragoza.com/ keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
  • Can my order for Zaragoza Flowers & gift baskets be delivered today?
  • Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.
  • How are gift baskets delivered?
  • We deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In some locations where courier services are not as fast or reliable such as Eastern Europe, Russia & CIS and countries of South-East Asia we often deliver using a local accredited courier.
  • Can I specify AM or PM deliveries for Zaragoza?
  • Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.
  • Can I send flowers on Sunday and Public Holidays to Zaragoza??
  • This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.
  • Do the flowers come with a vase?
  • A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
  • How do I contact http://www.flowers4zaragoza.com/ customer service if there is a problem?
  • Use my http://www.flowers4zaragoza.com/ account to access your account and contact customer service. Alternatively, call our customer service department.
  • What are the most common problems with orders?
  • Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.
  • What happens if the recipient is not at home?
  • Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance
  • Changes
  • If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to orders@internetflorist.biz referencing your order number and the changes you wish to make.
  • How do I care for my flowers?
  • It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
  • Are consumable products allergy free.
  • Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
  • Will the Flowers be like the image on the website
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.
  • Will Extra Gifts (Add Ons) be same as described.
  • If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
  • Cancellation Policy
  • (1) For a Full 100% refund the cancellation must be made before 2:00 P.M. European Standard time the day PRIOR to scheduled delivery. (2) If the cancellation is received after 2:00 P.M. European Standard time, a 50% refund will be issued. (3) No cancellations or refunds can be given for same day orders. If your gift is en route on delivery day or has been delivered, or refused by the recipient, we will be unable to Cancel or Refund the order. (4) Cancellation and refunds are not available for failed delivery attempts when incorrect delivery information has been supplied. (5) No refunds on Special Orders. Once a Special Order has been accepted and paid for by the client, it cannot be cancelled or refunded. We cannot accept orders from customers under the age of eighteen (18) years. Delivery Services - Should you require your delivery to be made within a specific time period, you can ask on your order form for your flowers to be delivered am or pm! Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order: Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will return the flowers to the shop and you will be informed. We reserve the right to charge for re-delivery to that or an alternative address. We cannot accept orders for timed delivery overseas due to differences in international time zones. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity.
  • Complaints
  • We always try our very best to ensure the flowers/products ordered are delivered as you wish and in excellent condition. Should you be dissatisfied with the flowers/products in anyway, please let us know within 7 days of delivery, providing a clear photograph and a full explanation of your dissatisfaction. If the complaint is regarding the quality of the flowers, we require the photograph to be taken on the same day the flowers were delivered or next day at the very latest. Our Customer Service Department will look into your concerns and respond as quickly as possible. Refunds will be given only if the complaint regarding the flowers/products proves to be valid.
  • Terms and Conditions
  • By making payment at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.
  • Can I select AM or PM delivery time
  • Unfortunately, for Hong Kong, China and Macau delivery times are taken place during the day, a specific time cannot be selected, only anytime delivery.
  • How do you deliver worldwide so quickly?
  • The short answer is that we use local suppliers, your basket is sent locally within the country of destination. So in most locations we can deliver in just 3 days (there are exceptions).
  • How do you make sure our items won’t get damaged or spoiled?
  • This again is because we use local suppliers to send the baskets. Reducing the transit times and therefore the risk of anything to the broken or spoiled. If you place an order in advance we wait to send it until we are closer to the delivery date.
  • What about customs and duty fees?
  • All this is avoided because of our local suppliers. The price is what you see on the website.
  • How long will it take to deliver my gift?
  • In most locations 1 to 3 business days, but there are exceptions. During holiday times, it may take a little longer and more remote areas may take longer to get too.
  • Can you delivery wine and liquor everywhere?
  • There are many countries with heavy restrictions on alcohol delivery. You can check with us, but in general if you do not find alcohol in the selection for a country. We probably cannot do it due to restrictions.
  • Is there a delivery fee for an unlisted location?
  • Unfortunately yes. The delivery fee will depend on how difficult it is to make your delivery happen based on location and the items you request. Typically this fee is between $20 and $39 USD. You will be notified of the extra cost once we confirm the delivery is even possible.
  • Can I request a specific time for my gift to be delivered?
  • You can ask, but it cannot be guaranteed. Our couriers make their own schedule based on the number of gifts they have to deliver on a given day, and it’s not something we have direct control over. In most areas deliveries are done between 8 Am and 8 pm.
  • When will you charge my card for my order?
  • We charge your card the very moment you place your order on our website, even if you request a delivery date that is 4 months out. If your circumstances change, such as the recipient moving, reach out to our customer service team as soon as possible and we will do our best to help you.
  • Do I really have to have a phone number for delivery?
  • To make a successful delivery we highly recommend to have a local phone number. Worst case and e-mail would help. If there is no way for us to contact the recipient, we can try to deliver but no guarantees can be made. In that instance will ask you to confirm in writing that you accept the risks of a no phone delivery and understand that we will not be able to offer any refunds if for some reason the delivery can not happen.
  • What will happen if my recipient isn’t home to accept the gift?
  • There’s a few different things that my happen, if it is safe, and the goods are not perishable, the courier may decide to leave the gift at the door or with a neighbor. For office or apartment buildings with a mail room they may choose to leave the gift with reception. When this is not possible, or the gift needs special storage, we will try delivery again. After the 3rd attempt however the gift will be returned to us and you may have to pay for re delivery.
  • I need to add something to my order, is this possible?
  • This depends on your order status. If it's not processed yet, in most cases yes. If it's already processed for delivery then we would be able to send the added item for you separately.
  • Do you delivery to Hotels, Hospitals, Churches, Schools, or other similar locations?
  • As long as they do not have a policy against accepting gifts, we do deliver there. Please make sure to have both the recipient and the business we are delivering too. This will allow us to call ahead and make sure they have no restrictions. Fresh fruit and flowers are often banned for hospitals and nursing homes because of the potential allergens a recipient can get.
  • Can I include a personal note?
  • Absolutely! When you go to check out there is a field for you to put your personalized gift message. There is a character limit to be mindful of. If you need to send a longer message please contact customer service, we would be happy to email it to your recipient.
  • Can I send my own logo or picture to be attached to a gift?
  • We can only do this for bulk orders of 5 or more gifts. Please make sure the image that you send adheres to all of our image standards listed here.